Accessibility

IS EMPIRE CON LA SUITABLE FOR ATTENDEES OF ALL ABILITIES?

The Empire Con LA team is committed to making sure that all of our fans have an amazing experience but it is a popular event and as such the venue can get very busy and crowded. There is a lot to see across the event and so visiting involves a bit of movement around the building and some periods of standing for autographs and photo shoots. They can also be noisy so please consider your individual needs when deciding whether to attend the event.

I REQUIRE EXTRA ASSISTANCE WHILE AT THE EVENT. WHAT ARE MY OPTIONS?

Extra Help pass – this is a wristband that identifies you to the crew as someone who needs assistance during the event.

Carers Entry - We offer one free carers entry when accompanying an attendee that requires extra help. This permits access to the event for the sole purpose of assisting with the full paying attendee. Please register at least 6 weeks prior to the event so they can be issued the pass swiftly upon registration at the event. Your carer will be given access to all areas of the show that your ticket allows provide you with the support you require. This does not include access to added extras such as autographs and photo shoots.

Communication aids – If you have hearing loss then the event will endeavour to provide assistance for the talk areas. Please register at least 6 weeks prior to the event so that the necessary arrangements can be made for your visit. Any applications after this date cannot be considered.

Service animals pass – Your service animals will be allowed into any part of the event that its handler is allowed to attend. Service animals must be housebroken and under the control of their handler at all times.

WHAT DOES THE EXTRA HELP PASS DO?

Photo shoots – You must have a valid ticket for the shoot you are attending but if you make yourself known to the crew member in the area they will expedite your queuing time. Your carer can assist you right up to the shoot inside the booth and then stand out of shot whilst the photo is taken. Our photo printing is instant and you can collect your print before exiting the booth.

Talk areas - Where possible we will mark disabled seating but please bear in mind that all seating is on a first come first served basis. Please ask to speak to the crew who will direct wheelchair positioning or will try to accommodate an aisle seat if possible. We operate both free and paid talks at events and any paid talks will be advertised beforehand and will require a separate paid for ticket. Your carer can accompany you for free to any talks you have access to.

Autograph lines – In most cases we operate a Virtual Queuing system for busy guests. This means that you do not need to queue for long periods. You (or your carer) collect a numbered ticket at the beginning of the day in the signing area and return any time after that number has been called. As an attendee identified as requiring extra help due to being unable to stand for long periods, once your VQ ticket has been called you will be put towards the front of the queue to reduce your actual queueing time. As a rough guide your actual queuing time should be no more than 10 minutes.

WHO IS ELIGIBLE FOR AN EXTRA HELP WRISTBAND?

Individuals who may have mobility, physical, vision, hearing, cognitive, psychological, invisible or other types of disabilities are all taken into consideration for extra help.

Please note that the event organisers have the right to refuse access or additional help at their discretion.

DO I NEED TO BRING PROOF OF A DISABILITY/SPECIAL NEEDS?

No, you do not need proof however, the more specifications and detail you can give the crew, the better they are able to assist and accommodate you. Any documentation that you can bring with you to make your needs known will be able to speed up the registration process and will be treated in the strictest of confidence. These should ideally be current and on official letter headed paper.

IS THE VENUE FULLY ACCESSIBLE?

The Marriott LAX is fully accessible. For full details and information visit this link on the main hotel website. https://www.marriott.com/hotels/fact-sheet/travel/laxap-los-angeles-airport-marriott/#accessbility

ARE SERVICE ANIMALS PERMITTED?

Service animals are welcome. A service animal is a dog (or, in some cases, a miniature horse) that assists a person with a disability in performing one or more tasks related to their disability. Disability in this case is considered to be mobility impairment, visual impairment, hearing impairment, cognitive disabilities and other hidden disabilities such as post-traumatic stress disorder, obsessive-compulsive disorder or panic disorder. Please register your service animal at least 6 weeks prior to the event so they can be issued the entry swiftly upon registration at the event. Your service animal will be allowed into any part of the event that its handler is allowed to attend. Service animals must be housebroken and under the control of their handler at all times. Please contact the venue directly should you have concerns or special requirements.

IF I HAVE AN ISSUE ON THE DAY WHO CAN I TALK TO?

If at any point during the day you have any issues, your first port of call would be to speak to our Pit Bosses (our senior crew in red) but if for some reason they can’t help, contact the registration desk who will be best placed to address your concerns. Please note that it is very hard for us to rectify any issues you have after the event so please do highlight these at the time so we can assist in making your visit enjoyable.

HOW DO I APPLY?

To enable us to issue your wristbands as quickly as possible on the day we ask that you pre-register using our online form

Applications MUST be submitted before Friday 25th October 2019 - any applications after this date will miss the processing time and cannot be considered.

If you have any further questions that are not answered on this page please visit the Contact Us page.

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